SMS Privacy Policy

Effective Date: April 28, 2026

1. Introduction

Facility Automation Solutions (“Company,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy describes how we collect, use, and protect information obtained through our SMS messaging program. This policy applies specifically to information collected in connection with our SMS communications and supplements any broader company privacy policy.

2. Information We Collect

Through our SMS program, we may collect the following information:

  • Mobile phone number — provided directly by you to our staff
  • Opt-in and opt-out status — your consent preferences for receiving SMS messages
  • Message content — the content of SMS messages exchanged between you and our team
  • Name and contact information — as provided during service engagements

3. How We Collect Information

We collect your mobile phone number and consent to send SMS messages when you provide this information directly to Facility Automation Solutions staff during service engagements, project onboarding, support requests, or other direct business interactions. We do not obtain phone numbers from third-party lists or automated means.

4. How We Use Your Information

We use the information collected through our SMS program to:

  • Send service appointment confirmations, reminders, and scheduling updates
  • Deliver building automation system alerts and notifications
  • Provide project coordination and status updates
  • Communicate support ticket updates and follow-ups
  • Facilitate technician dispatch and field service communications
  • Process opt-out and help requests

We do not use your phone number or SMS data for marketing, promotional, or advertising purposes.

5. Information Sharing and Disclosure

We do not sell, rent, lease, or share your mobile phone number or personal information collected through the SMS program with third parties for their marketing or promotional purposes.

We may share your information only in the following limited circumstances:

  • Service providers — with our SMS platform provider and telecommunications carriers solely to deliver messages on our behalf
  • Legal requirements — when required by law, regulation, legal process, or enforceable governmental request
  • Protection of rights — to protect the rights, property, or safety of Facility Automation Solutions, our customers, or others

6. Data Retention

We retain your mobile phone number and opt-in consent for as long as you are an active participant in our SMS program or have an active service relationship with Facility Automation Solutions. If you opt out, we will retain your phone number solely to honor your opt-out request and will remove it from our active messaging lists. Message logs may be retained for a reasonable period for service documentation and compliance purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information collected through our SMS program against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding our SMS program:

  • Opt out — Reply STOP to any message to stop receiving SMS communications
  • Get help — Reply HELP to any message for assistance
  • Request information — Contact us to request details about the personal information we hold in connection with the SMS program
  • Request deletion — Contact us to request deletion of your phone number and associated data from our SMS program

9. Children’s Privacy

Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect personal information from children through our SMS program. If we learn that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Changes will be reflected by an updated effective date on this page. We encourage you to review this policy periodically. Continued participation in the SMS program after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this SMS Privacy Policy or our data practices, please contact us:

Facility Automation Solutions
Website: www.facilityautomationsolutions.com
Email: info@jaxcontrols.com